No, this blog is not about football. Being an Everton fan I would rather not talk about football at the moment!
I’m referring to the team that surrounds your business; be it IT support, professional services or your banking. For me, it’s important that professional relationships resonate with my company’s culture. When there is a cross-thread it is time to do something about it and change the dynamics.
Here at Blue Sky, we pride ourselves on our communication with our clients. Perhaps we set our standards higher than most, yet all too often we see examples of poor service across many sectors. None more so than the banking sector.
I won’t name the bank concerned, but my recent experience in trying to change authorities and increase credit limits on the company credit card has exasperated me and my team. Sure, we understand the need for security but security shouldn’t be obstructive. Nor should it be a game of pass the parcel with no one person taking control and responsibility. After all, we are the client; a client that has a reasonable amount on deposit, on which we are paying high fees and receiving very little in return!
In the past, we have remained with this bank because it was easier to remain in situ than move. But, they have played ‘Buckeroo’ with us for too long (you have to be a certain age to understand this one) and now we have reached a tipping point.
We have decided to moved to a bank that has a personal, caring approach to business banking. Service has to be at the top of their agenda, in harmony with a desire to really understand their clients’ needs. I’ve used the bank we are moving to for some of my personal banking but in footballing terms ‘the time has come to switch the play’ for our business too.
It raises the question: is your external team resonating with the culture of your business? Are you just accepting the status quo… or do they keep scoring own goals like our old bank?
If you want an introduction to the bank we’ve moved to, just let me know.
Gary Neild B.Sc.Hons. DipIP PFA